Be accountable for the servicing of a number of Multinational /Risk Management programs by -Working with the underwriter, the Producing broker and the MAS supervisor or CSG Manager, reviewing the service level agreements required on new and renewal programs. -Gathering and maintaining up to date account and local policy level information. -Ensure that documents are received and issued accurately and on in timely fashion. -Communicating information to the Reinsurance Service Units and AIG local offices. -Booking /Billing and drafting Master policy. -Preparing and releasing local policy instructions to the AIG Network. -Escalating issues to the Producing broker, MAS Supervisor or underwriter. -Tracking and monitoring receipt of premium credit for the account. -Reporting status and escalating issues to the MAS Supervisor, Producing broker and underwriter, when appropriate. -Participating to Underwriter/Broker/Client meetings. requirements: - university graduate with at least 2 yrs experience - experince in customer service/major account service & handling in insurance/ banking/ commercial area will be an advantage. - excellent communication and English skills - nice personality, patience will be appreciated - could work under pressure